Direct home delivery (LDD)

Thanks to its customer portal, TRED CHARIOT can track orders online, from manufacturer to end-consumer.

– Automated contact
– Accessibility questionnaire
– Follow-up URL
– Appointment validation by SMS, e-mail
– Management of cash on delivery
– Stock tracking
– Online proof of delivery

  • Dedicated flow: as soon as goods are manufactured, they are identified by recipient and delivery location. This organization favors direct, rapid and optimal routing. It helps reduce CO2 emissions by optimizing transfers and resources.
  • Regionalized model: thanks to its 15 LDD platforms, TRED CHARIOT is as close as possible to its customers. With regionalized deliveries, fewer parasitic kilometers, local knowledge and accessibility constraints, this organization is particularly well suited to large order flows.
  • Centralized model: thanks to its central logistics platforms, TRED CHARIOT connects the entire network via optimized tractions. This organization makes it possible to consolidate supplies and centralize inventory management.
  • Mass stock: goods are transported en masse to our logistics platforms. Goods are allocated by our logistics teams on an order-by-order basis. This organization simplifies inventory management for a large number of products.

Germany – England – Austria – Belgium
Spain – France – Corsica – Italy
Luxembourg – Netherlands – Portugal – Switzerland

Tred Chariot network

Thanks to the quality of its services, TRED CHARIOT makes performance a real challenge in terms of differentiation and customer satisfaction.
Dispute rate < 0.9 %*: the number of confirmed damaged goods.
Reverse rate < 1%*: this is the number of deliveries that could not be completed due to customer absence, inaccessibility, refusal, cancellation, etc.
KPI: TRED CHARIOT’s KPIs are genuine management tools, helping you to align strategy and operations, and to measure and optimize your performance.

* LDD 2024 statistics for over 30,000 home deliveries.